Return & Refund Policy

Last Updated: 07/03/2025

At Scents.pk, we are committed to providing high-quality perfumes and excellent customer service. If you are not fully satisfied with your purchase, we are here to assist you.

1. Eligibility for Returns

You may return a product if:

• The item is unused, unopened, and in its original packaging.
• The return request is made within 7 days of receiving the product.
• The item received is damaged, defective, or incorrect.

2. Non-Returnable Items

We do not accept returns for:

• Opened or used perfumes.
• Items without original packaging or missing accessories.
• Products purchased during a sale or promotional offer.
• Custom or special-order items.

3. Return Process

1. Initiate a Return: Contact our customer support team at info@thescents.pk or call 0335-4200169 with your order number and reason for return.
2. Approval & Instructions: Once approved, we will provide instructions on how to return the product.
3. Return Shipping: The customer is responsible for the return shipping cost unless the item received was damaged, defective, or incorrect.
4. Inspection & Refund: Once we receive the returned item, we will inspect it and process a refund within 5-7 business days.

4. Refund Policy

• Refunds will be issued in the original payment method or as store credit.
• Shipping fees are non-refundable unless the return is due to our error.
• If the product is not eligible for a refund (opened, used, or damaged by the customer), it will be sent back to the customer.

5. Exchange Policy

• We offer exchanges for defective, damaged, or incorrect products.
• If the item you want is unavailable, you may choose a different product of equal value or request a refund.

6. Contact Us

For any return or refund inquiries, feel free to reach out to us:
📧 Email: info@thescents.pk
📞 Phone: 0335-4200169
📍 Address: FF03, Sheikh Yaseen Trade Center, Arbab Road Stop, Peshawar, Pakistan

We appreciate your trust in Scents.pk and aim to provide the best shopping experience.